Question 1

Is this an outbound caller or an inbound receptionist?

Accepted Answer

Both. Outbound is the focus of this offer: follow-up, reactivation, estimate recovery, and missed-appointment recovery. The same voice setup also supports inbound answering, qualification, routing, and booking. We scope the workflows around your business.

Question 2

What does it cost?

Accepted Answer

Inbound AI Voice is included with every operator seat, so if you already have a seat, inbound is not a new line item. Outbound is a separate add-on scoped to list size, call volume, and workflow requirements — compliance and list quality genuinely change the build, so we map the use case before quoting. Current operator and crew plans are on the pricing page.

Question 3

How soon can we launch?

Accepted Answer

Timing depends on your scripts, list readiness, integrations, and call rules. We agree on scope, build and test the workflow against your calendar and CRM, then launch an initial campaign with defined review points. You get a written plan and a timeline before you commit to anything.

Question 4

Will callers know they’re talking to AI?

Accepted Answer

Yes. The agent identifies itself as an AI assistant for your business at the start of the conversation. We do not impersonate a named employee, and the disclosure is built into the script rather than left to chance.

Question 5

What happens if it gets something wrong on a live call?

Accepted Answer

This is the right question to ask. We set explicit limits on what the agent may state or promise, and anything outside them routes to a person instead of being improvised. Calls are reviewed against your rules, and your operator adjusts the script when a gap shows up. We scope the escalation path — including what happens when nobody is available — before the first call goes out, not after.

Question 6

How do you handle calling rules and consent?

Accepted Answer

Campaigns are scoped around the source of your list, the consent attached to those contacts, calling windows, suppression and do-not-call handling, and any recording disclosure your state requires. We ask where the list came from before we build anything. We are not your legal advisers — you own the compliance decision for your business — but we will not launch a campaign we cannot scope responsibly.

Question 7

What happens when a caller needs a person?

Accepted Answer

We define the handoff rules with you: which questions the AI can handle, when to route to your team, and what happens if nobody is available. Exceptions get a clear next step instead of an improvised answer.

Question 8

Can it work in our current CRM and calendar?

Accepted Answer

We are certified on GoHighLevel and HubSpot, and we scope custom connections for other stacks. We confirm the exact fields, calendar rules, permissions, and integration requirements during your audit before promising a workflow.

Question 9

Can it handle collections?

Accepted Answer

Payment reminders and accounts-receivable follow-up can be scoped around your approved process. We define identity checks, what information may be discussed, and when to hand off disputes or sensitive situations. Payment handling and specialized collections requirements are reviewed separately.

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