Frequently Asked Questions
Cadre Crew offers a unique teams-based approach where you get a dedicated virtual assistant backed by a full team of specialists. This ensures that your tasks are handled with a broad range of expertise, seamless continuity, and higher efficiency, something a solo VA might struggle to provide.
We maintain multiple specialists on each account, ensuring there's always a backup assistant familiar with your tasks to keep your business running smoothly.
Data security is our top priority. We implement robust data encryption, confidentiality agreements, and secure access protocols to protect your information.
Absolutely! Cadre Crew’s flexible model allows you to easily add or adjust resources, ensuring your virtual assistance scales seamlessly alongside your business.
We support email, phone, messaging platforms (Slack, WhatsApp), video conferencing tools (Zoom, Google Meet), and specialized client portals—whichever you prefer.
Our onboarding involves an initial strategy call, a tailored action plan based on your specific needs, comprehensive orientation, and ongoing check-ins to ensure smooth collaboration.
We coordinate closely with your working hours, ensuring our virtual assistance aligns seamlessly with your schedule.
Absolutely! At Cadre Crew, our priority is to equip our virtual assistants with a deep understanding of your project’s details and timeline right from the start. This strategic approach guarantees that they’re not just prepared but fully dedicated to standing by your side for the long haul. They commit to projects with the intention and capability to see them through to the end. Your long-term success is our success, and we’re here to ensure that every step of the way.
Our assistants are university graduates with strong professional backgrounds. We carefully match each assistant to your business based on your specific needs—whether you require help with admin, sales, real estate, medical support, or technical tasks. Every assignment is tailored to ensure the right fit for your goals.
If your assistant needs to take time off, our team ensures you’re still supported. We have dedicated departments, and each assistant has a backup or team members who can step in if needed. This way, your workflow stays uninterrupted, and important tasks don’t fall behind—even during unexpected absences.
You don’t have to change a thing—we adapt to your tools. Our assistants are trained in popular project management systems like Trello, Asana, ClickUp, Monday.com, Notion, and more. If you don’t have a system in place, we can recommend and help set one up that fits your workflow.
Our interview process is thorough and intentional.Each assistant goes through multiple rounds of screening, including skill assessments, behavioral interviews, and role-specific evaluations. We don’t just look for experience—we look for reliability, communication skills, and the ability to adapt to your specific needs.
Yes, your assistant can work overtime when needed. We understand that some days require extra support. Just let us know in advance, and we’ll coordinate with the assistant to extend hours as needed. Overtime will be billed accordingly based on your agreement.
We’re flexible—things change, and we’re ready for it. If your assistant resigns, we’ll provide a trained replacement quickly to avoid any disruption. If you’d like to switch assistants or adjust working hours, just let us know. We’ll work with you to make sure the new setup fits your needs smoothly and efficiently.
Your assistant will connect with you using your preferred communication tools. Whether it’s email, Slack, WhatsApp, Zoom, or another platform, we adapt to what works best for you. You’ll be able to communicate in real time, schedule check-ins, and stay updated on tasks without missing a beat.
